Where Are We Located?

Welcome to TL Home, the premier destination for lighting
solutions in Glasgow. Our flagship showroom in Hillington, Glasgow, is a
testament to our commitment to providing exceptional lighting options for every
space, both indoors and outdoors.


Frequently Asked Questions

Our most frequently asked questions are here. Didn't cover your enquiry? Give us a message on the chat box, email or call us on 0330 016 1983.

What are your showroom opening hours?

24 Ainslie Road, Hillington, G52 4RU

Monday - Sunday 10:00 - 17:30


Do you offer warranty on your products?

Yes. We offer a 2 year warranty on most full priced products as long as the product is correctly used and maintained in the most suitable conditions.

Are all your products in stock and where are you shipping from?
All products are usually in stock in our warehouse in Glasgow. Contact us about our out of stock items and we'll let you know when it will be back in stock.

Can I collect my goods from you directly?
Absolutely! You can select the local collection option at checkout and your order will be ready either on the same day or the next working day. You can pick your order up at 24 Ainslie Road, Hillington, G52 4RU.

When will my order be dispatched?
We aim to dispatch your order within 2-3 working days. Orders placed over the weekend will be processed for the next working day.

Can you deliver to a property that is not the cardholder’s address?
To protect our customers, we only offer shipping to the cardholder’s address.

How quick will I receive my order?
Most products shipping within the UK are delivered within 5 working days. If you still have not receive your order after 7 working days, please contact us and we will do our best to answer your question.

For international shipping, it might take longer than 7 days. If you have any queries for delivery outside the UK, please contact us. 

I won't be home to receive my delivery. Can I rearrange my delivery?
We have partnered with Parcelforce and UPS which means that you can rearrange your delivery day even when you're not home. You can do that once you have received your tracking number. If for some reason you did not receive a tracking number, please contact us and we can assist you further.

What if my order arrive damaged?
Upon delivery of items, you must check the item within 24 hours if possible.

Please notify us with details within two days of the date of delivery, and we will happily exchange your goods or send out replacement parts at no extra cost. 

What if I need assistance with assembly or installation?

We are here to help! Our friendly customer support team is available to provide guidance and assistance with assembly or installation.

The quickest way to get help is by sending us a direct message on either Facebook, Instagram, or using the online chat box located at the bottom right of our website. You'll typically receive a response within 15 minutes during our opening hours. Messages sent outside of these hours may take longer to receive a reply.

You can also email us at hello@terralumen.co.uk. Including a picture or video of the issue, along with your order number, will help us resolve your issue faster.

Do you provide repair services for my light?

If the product is within warranty and has been installed by a qualified electrician, and used as intended, you can bring it to our store for free repairs. Products out of warranty will incur a small repair charge. When bringing your products in, ensure they are securely packed, as we are not liable for damages during transportation.

What if I change my mind?

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return or exchange your item within for a full refund excluding delivery costs (please notify us within seven days of receiving your order).

Return delivery is at your own expense, and items must be unused, free from defects, and returned in their original packaging, including all parts and instructions.

Alternatively, you can return the item to our shop at 24 Ainslie Road, Hillington, G52 4RU for a refund.

If you have already assembled your product, please disassemble and repackage it as received. We will inspect the item upon its return to our warehouse before issuing a refund.

Please note that we do not accept returns on bespoke or made-to-order items.

Currently, we only offer exchanges on sale items.

Additionally, we cannot accept a return or exchange if the product has been clearly used, is outside the return period, or does not come in its original packaging.

How will I be refunded? 

We will issue a refund through the original payment method and it takes 3-5 working days to clear through the banking system. 

Why is my remote control not working?

1. Please check the battery in your remote control. 

2. Sometime a reconnection is needed between the light fixture and the remote control. This is a very simple process and should be included in your manual. See image below for how to reconnect your remote control. 

What does the buttons do on my remote control?

Please refer to the image below for information regarding our remote control:

*it is possible that some of our newer items will have a different version of the remote. For the most up-to-date info, please contact us on social media.

What’s the lead-time for customised pieces?
For items with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery. The lead time for custom orders can vary between 6 and 12 weeks, depending on the design.

Can you tell me when new products or special promotions are announced?
Yes, of course. By subscribing to our newsletter you will receive all of our novelties and special promotions. You can also follow us on social media @terra.lumen.glasgow to get the latest update on new products and promotions. 

Is my personal information kept private?
Terra Lumen Lighting guarantees to keep all the information provided to us private and adhere to the latest regulation. 

Can you take me off your mailing list?
Yes, of course. All you have to do is reply to our email asking to unsubscribe.

Where are your headquarters based? And the production?
We are a family run business operating in Glasgow, Scotland. All of our pieces are designed in the UK and assembled in China.