Frequently Asked Questions
Do You Charge Tax?
All prices on the Terra Lumen Lighting website include VAT.
What’s the lead-time for customised pieces?
For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery. The Lead Time for this custom orders can vary between 6 and 12 weeks.
How long is the products warranty?
We offer a 1 year warranty as long as the products is correctly used and maintained in the most suitable conditions.
Do you keep stock?
All products are in stock in our warehouse in Glasgow. Generally, our custom pieces are produced upon request, so you will need to wait for the production time.
Each piece from Limited Edition Collection is made in a limited series of 6. However, on a case-by-case basis we might be able to fulfill your order.
Can you tell me when new products or special promotions are announced?
Yes, of course. By subscribing our newsletter you will receive all of our novelties and special promotions. You can subscribe it on our website.
Is my personal information kept private?
Terra Lumen Lighting guarantees to keep private all the information provided to us.
Can you take me off your mailing list?
Yes, of course. All you have to do is reply to our email asking to unsubscribe.
Where are your headquarters based? And the production?
Our headquarters are based in Glasgow, Scotland. All our pieces are designed in the UK and assembled in China.