What is included?
We offer warranty on a number of our products. These warranty are in addition to your statutory rights.
Our warranty provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the warranty period, we will repair your product free of charge, including all parts and labour. This does not include the cost for any delivery or fitting charges incurred.
Your warranty is not transferable with ownership, so if you give or sell the item to someone during the warranty period, it will not be covered.
During the warranty period, if your product develops a fault that needs to be repaired, please contact us and talk to one of our staff member. Also, please provide us with details of your item, including the model number and date of purchase. You'll find all of this information on our original receipt – this acts as your warranty, so please make sure you keep it safe.
If we can't repair your item, we'll replace it with an item of equivalent specification (or we may supply spare parts instead). If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value , and we'll always do our best to make sure you're satisfied with the outcome.
What is not included?
Repair costs caused by external factors such as product misuse, fire, theft, and weather
Accidental damage, for example if your item has been dropped.
Consumables such as batteries, light bulbs, remote control and fuses.
If the product has been used commercially or for business purposes.
Cosmetic damage such as scratches, dents, corrosion or colour where the function of the product is unaffected.
Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer's instructions and/or installation guidelines.
Deliberate damage or neglect of the product.
Please note that our warranty covers goods bought and used within the UK only.