You can redeem the gift card or credit note in Terra Lumen Lighting shops or online at terralumen.co.uk as part or full payment.
We cannot replace lost, stolen or damaged cards.
The gift card/credit note will expire 12 months from the date of issue or last use. Once the card has expired, we will not refund any balance remaining and we will invalidate the card.
Gift cards/credit notes cannot be exchanged for cash. We do not give change or refunds on gift cards/credit notes.
If you are using a gift card or e-gift card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired.
Where goods you have purchased with a gift card or e-gift card in our shops are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to a gift card.
You may return goods to any Terra Lumen Lighting shop where the purchase price will be refunded to a gift card/credit note. This does not affect your statutory rights.
If you place an order online using a gift card/credit note and subsequently cancel the order before delivery, monies owing will be refunded to your gift card/credit note. This does not affect your statutory rights.
We reserve the right to refuse to accept a gift card or e-gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
Coupons, discounts and promotional discount codes offered by Terra Lumen are valid only for use as part of a purchase made, unless otherwise stated.